Refund policy
Carrot Top Tuning ("we" and "us") operates (https://www.carrottoptuning.com) ("Website"). By placing an order through this Website, you agree to the following terms, which are intended to establish a legally binding agreement that protects and clarifies the expectations of both parties regarding our services.
1. Returns & Refunds
1.1 Return Due To Change Of Mind
To initiate a return or exchange, please email us at support@carrottoptuning.com to obtain a Returned Merchandise Authorization (RMA) number. The customer is responsible for all shipping and associated costs incurred in returning the product. Initial shipping charges, shipping insurance are non-refundable. If the order had free shipping and the product is returned, the original shipping cost incurred by us is non-refundable. All returns are subject to a 30% restocking fee, and the returned product must be in unused, original condition.
Returns or exchanges will not be accepted after 30 days from the date of sale. Used products or those returned with missing parts are non-returnable and non-refundable. We reserve the right to reject any return or exchange. Refunds will be processed within 7-10 business days of receiving the products, credited to the original form of payment.
NO RETURNS/REFUNDS ON CUSTOM ORDERS, NON-STOCKED, SPECIAL ORDERED ITEMS. NO RETURNS ALLOWED ON ELECTRONIC ITEMS SUCH AS, BUT NOT LIMITED TO, WIRING HARNESSES, HARDWARE, OR SOFTWARE TUNERS.
1.2 Warranty and Other Returns
Carrot Top Tuning will honor valid warranty claims submitted within 60 days of receiving items. This policy applies only to products purchased from our store. Customer expenses related to purchased products, including installation labor, additional freight costs, rental vehicle costs, etc., will not be covered.
Customers must pre-pay return shipping for warranty claims, with reimbursement upon successful claim. Upon receiving items for a warranty claim, Carrot Top Tuning will process the claim within 7 days. Once confirmed, customers can choose between a replacement item (if available) or a store credit refund.
1.3 Immo Defeats & Tuning Services
ECUs sent in that cannot be IMMO Defeated for any reason will incur a 50% Labor Fee, deducted from the total IMMO Defeat Service price. In-house tuned Plug n Play ECUs will also be charged a 50% Labor Fee.
1.4 ***PLM SPECIFIC RETURNS & REFUNDS POLICY***
Customers are responsible for all shipping and associated costs for returning PLM products. Initial shipping charges are non-refundable. Returns are subject to a 30% restocking fee, and the product must be in unused, original condition. Returns or exchanges will not be accepted after 30 days from the date of sale. Used products or those returned with missing parts are non-returnable and non-refundable.
Refunds will be processed within 7-10 business days in the form of store credit, unless otherwise communicated via email.
***For Private Label Mfg (PLM) products, clients must contact PLM customer support for warranty queries, using the contact methods provided on their website. If an invoice is required, we will provide it upon request.
1.5 ***JNC WHEELS SPECIFIC RETURNS & REFUNDS POLICY***
Effective January 23rd, 2023, all orders are considered final, and no refunds, exchanges, or warranty claims will be entertained, without exceptions.
If within the 14-day return policy, a 35% restocking fee applies for unsatisfied purchases. Customers are responsible for return shipping costs, and the initial outbound shipping fee will be deducted from the refund amount.
Review your order carefully before payment to ensure correctness. We do not offer warranties, exchanges, or refunds for shipping damages. We will assist in UPS/FedEx claims but do not guarantee refunds or replacements until the claims process is completed.
1.6 Shipping Insurance
At Carrot Top Tuning, we offer shipping insurance powered by Captain Insure to provide added protection for your shipment against loss or damage during transit. However, it is important to note that the cost of shipping insurance is non-refundable, even if you choose to return your item. In the event that your package is lost, damaged, or stolen during delivery.
We have a claims process in place to help resolve the issue quickly without hassle.
You can view the full shipping policy HERE.